What’s the single biggest change in a manager’s responsibilities since you started in the biz?

Connecting the dots between song/album, purchase/download/stream, follow/like, ticket, merch, etc., can feel like a Rube Goldberg machine. It requires more attention to detail and it thrives on uniqueness. It’s almost impossible to manufacture a career from scratch.

Name a manager not in your company whom you admire.

Taking some liberties here because he was a tour manager, but Harry Sandler gave me invaluable advice and guidance when I was a young manager. I wouldn’t recommend the “build the plane while it’s in the air” strategy, but Harry made it possible for an inexperienced (and maybe unlicensed) pilot to land the plane. I would not have survived or succeeded as a manager without him.

Describe your all-time-favorite photo, memento or tchotchke from your job.

I was working with the legendary dance crew Jabbawockeez, who'd performed at Madison Square Garden during a Knicks game. Somehow, I had the nerve to ask for an MSG microphone with Mike Breen's autograph. It now sits proudly on a shelf in my office, right beside a black-and-white photo of Phife Dawg and Q-Tip reading a copy of HITS magazine.

You’re made czar of the concert industry. What’s the first thing you’d change?

All shows must end at 10 p.m. Sunday through Thursday and 11 p.m. Friday and Saturday.

What’s the best piece of advice you’ve ever received?

“Learn how to take yes for an answer.” —Lenny Beer